Terms and Conditions of our Services
1. Dry cleaning
Dry cleaning is carried out with all due professional care.
2. Defects in delivered item to be cleaned
Savilles Dry Cleaners & Launderers shall not be held responsible for damage caused by the quality of the article to be cleaned if the damage was not detected during a professional inspection (e.g. damage as a result of loose fabric or seams or as a result of colours or printed patterns not being fast or as a result of shrinkage caused by previous non-professional cleaning or as a result of hidden foreign bodies and other hidden defects). This shall also apply to articles that are unsuitable or only partially suitable for cleaning if these are not clearly labelled or Savilles Dry Cleaners & Launderers staff are unable to detect this in the course of their professional inspection.
3. Returning the item
The clean item shall be returned only on presentation of proof of service (e.g. receipt). If this cannot be provided, the customer must prove that he or she is authorised to collect the owner’s items. All items shall be collected no later than three months following the agreed collection date.
4. Defects in cleaned items
In the event of defects being found in collected items, customers must demonstrate that such defects were caused by the cleaning company. (Receipts must be provided.) The company shall be notified of any obvious defects within two weeks of collection.
5. Limited liability
Savilles Dry Cleaners & Launderers shall be liable to the full and unlimited amount for the loss of items at the replacement cost. For damage caused during cleaning, the cleaner shall be liable only when gross negligence can be proved and then to the full and unlimited cost of replacement. Liability shall otherwise be limited to the price of cleaning.
6. Laundry Collection and Delivery
How does it work?
- Choose when and where you wish us to collect & deliver your laundry.
- We collect your bag, list and clean your items according to your requirements.
- We deliver your items cleaned within 24 hours and at the time required.
Minimum order value $25 for free collection and delivery in Guildford Surrey and surrounding areas (up to 10 miles from Guildford).
Areas we serve: Guildford – Woking – East Horsley – Godalming – Dorkin – Cranleigh – Farnborough – Weybridge – Chertsey.
Notice: For areas beyond 10 miles around Guildford, the minimum order value is £50.